We Handle The Systems, You Handle The Patients

Our services

We offer consulting and administration support to Eswatini healthcare stakeholders: Hospitals, clinicians and healthcare funders.

Billing &

Debt Collection

We provide tailored solutions to meet each provider’s unique needs, ensuring smooth and transparent financial management.

  • Customized collection strategies for medical aid and corporate accounts.

  • Electronic submission of claims for faster processing.

  • Active follow-up on short paid claims.

  • Regular communication and reporting on collection status.

Consultancy

Our consultancy services strengthen your administrative and operational systems, helping your team deliver care more efficiently.

  • Training for administrative staff.

  • Tariff file setup and updates.

  • Support with transitioning to new patient management and billing software.

  • Guidance on medical aid claiming process.

  • Audits of billing and debt collection processes.

  • Stock management solutions.

Why choose us?

Local Industry Insight

We have deep knowledge of Eswatini’s private healthcare sector and a thorough understanding of the medical aid claiming process.

Support Across All Disciplines

Our services cater to every provider - from General Practitioners and Specialists including Anaesthetists, Dentists, Allied Practitioners, and Hospitals.

Trusted Relationships

We have established strong working relationships with local medical aids, ensuring smooth claiming and faster resolutions.

Tailored Solutions

Every provider’s needs are unique. We design flexible, customized approaches that align with each entity.

Proven Track Records

With decades of experience in healthcare administration and system management, we know how to streamline processes and reduce inefficiencies.

Clear Communication

We prioritise transparency and regular feedback, so providers always know the status of claims and collections.

Meet the Founder

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Lucie Ganachaud

With two decades of experience in healthcare administration and systems management across Southern and East Africa, she offers deep insight into the private healthcare sector—particularly in Eswatini, where she served on the senior management team of The Clinic Group, one of the country’s leading hospital networks.

Her passion lies in building the right systems & processes behind the scenes, so clinicians can focus on delivering the best possible care to patients, and patients can enjoy an efficient, stress-free healthcare journey.

Client Reviews

“Efficient & timely efforts to claims submissions and follow up.”

— Dr Phesheya Dlamini, General Practitioner

“You have a very good team. They are professional and efficient!.”

— Zethu Dlamini, Speech Therapist

“Lumi Health has been instrumental in giving me peace of mind with my billing and retrieving monies.”

— Dr Delouis Terlonge, Paediatrician